Fraud Transaction


I have had fraudulent transactions taken from my account for over £2000. Why does it take so long for Tide to reply?

FCA guidelines clearly state: 'In most cases the bank must refund the payment without undue delay and by the end of the business day following the day on which it became aware of the problem, unless it has reasonable grounds for suspecting that you have acted fraudulently. ’

This must be refunded ASAP! I’m also concerned to why Tide allowed 3 similar fraudulent payments to be taken from my account - not very safe?

Please can this get resolved, it’s now the 26th April, lets see how long it takes for the money to be returned.


Hi @JamV,

I’m sorry to hear about this.

I know our Member Support team is assisting you with this. Don’t hesitate to get back to them if you have any questions.



I’ve had the same issue with tide not sure how the compliance team get away with this, had no response for days. Really upset as I found tide banking app very helpful, but will now be switching banks. Very disappointed


Hi Hammad,

I can see the Compliance team have been in touch with you regarding this one. So sorry for any inconvenience this may have caused. Rest assured the safety of our members accounts is always our focus.

Thanks, Alice