Hi, I am absolutely fed up with Tide’s lack of help to fraud on my account.
ALL (every pound to my name) of my money was taken from my Tide account - 1000’s of £! It has been 2 weeks and after numerous requests JUST to speak to someone on the phone I am yet to have a conversation.
I indicated that I have opened a police case and the only response I got was that “the police have to give my money back”. That’s absolutely absurd and 100% false - police are never responsible to ‘get your money back’! How can a bank the size of Tide have that as an answer!!??
I am now on borrowed money from family and friends just to survive and still I’ve had no response from Tide. I just don’t understand how you can treat a customer (let alone a human being just like your friends and family) like this who has been clear, measured and responsible throughout my correspondance.
I have just ONE SIMPLE REQUEST: Please provide me with a number to call and speak to someone so I can get my money back