Please I would like to know how Tide deals with fraud and their response time for a refund. I just noticed 3 ATM withdrawals this morning from my account and I have my card with me. I don’t know how someone was able to take out money from the machine without using my card.
Hi @Obiken, my apologies for the delay in getting back to you. Situations where fraud occurs are always treated with the utmost urgency and if you’ve encountered a fraudulent payment it’s important to contact us via the app, or email firstname.lastname@example.org, so our escalations team can assist you.
I can see that this was resolved with our Member Support team on Monday. If we can assist with anything else please don’t hesitate to reach out via the app.
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