I have been trying to sort out a fraud case that happened on Tuesday. The App keeps crashing, I am the one who is chasing for updates and your T&C’s clearly state that I should have been refunded no later than one business day after I have notified you of the unauthorised payment. You have tried to duck under the FCA’s regulations by claiming you aren’t a bank, yet much of the advertising I see includes the word ‘banking’ and your welcome page before the tide login says ‘smart business banking’.
The app has now crashed and I can’t login at all. I am having to wait hours before anyone responds to my queries.
Someone has stolen 3k from me to buy italian fashion and you have done very little to reassure me that I’ll be getting it back despite your T&C’s.
What is going on?!??!?! My patience is dwindling as my business has been brought to a stand still.