Forgotton passcode into bank account


Hi there,

I forgot my passcode into the tide business app.

I have now been locked out, and since yesterday there has been a continual message, which says ‘we are now performing some additional checks which we aim to complete within two working hours’

This message has been held for over 24 hours now.

I need to make business critical payments, and I need to access to my app, to make these payments! Please help and resolve asap…!!

My card is still working.


Hi @Natkab, thank you for getting in touch. Really sorry to hear that you weren’t able to access your account.

I can see that you’ve been in touch with our Member Support team and it looks as though everything is now resolved. If you need help with anything else please get in touch via the in-app chat, we’ll be happy to assist :slight_smile:



I have the same problem but support is really slow


Sorry to hear this @praful. We are actively upscaling our number of Member Support agents to meet growing demand, so we’re confident that we can offer you a great standard of service moving forward.
I can see that your query has been resolved with my colleague. If we can assist with anything else, please don’t hesitate to reach out.
Thank you, Ali