Faster payment


i made a bank transfer earlier this morning, it has yet to turn up in the account i transfered it to can you ell me why this is


Really sorry for the delay in coming back to you @gst,

Faster Payments are processed at every 30 minutes and cleared within 2 hours.

If it hasn’t arrived in that time there’s a chance it may have been sent as a BACS or CHAPS - for reference, BACS take 3 working days and CHAPS on the same working day if the payment is received before 3pm.

If you haven’t received anything outside of this time frame, just contact our Member Support team in the app and they’ll look in to this further for you :slight_smile: