Faster payment why has it not been received yet

payments

#1

Hi i have made several faster payments and was at 2355 and now it is 0530 and still has not yet arrived why is this


#2

Hi @Sammyb31,

We process inbound and outbound Faster Payments files every 30 minutes.

Some banks can take up to 2 hours to process Faster Payments. Therefore, depending on the originating/receiving institution’s processing time, Faster Payments can take up to 2h 30min to be processed.

If you’re still experiencing issues, could you please reach out to our Member Support team via the in-app chat? They’ll be able to look into this for you.

Thanks,
Valentine