Faster payment not received and being ignored


#1

A payment was sent to me 4 hours ago by a client and has not appeared on my balance. I have proof of payment being sent and have mesaaged 5 times on the app. This is absolutely appauling. What is going on??


#2

Hi @Tomjames1983, thank you for getting in touch. Our team are available in the app before 9am, however, response times can be a little slower outside of business hours. Rest assured we’re working on this! I can see that my colleague got back to you last night and the payment has now reached your account.
Thank you for drawing this to our attention, we will make sure to investigate the cause of any delays. Apologies for any inconvenience caused.
Thanks, Ali