Faster Payment missing! Urgently need assistance!

payments

#1

Hi! I was under the impression that a Faster Payment should credit into my Tide Business Account within 2.5hrs. It has now been four hours and the funds were required urgently. Is this type of delay normal? Do payments get processed after 5pm? Or would that be next day credit then?


#2

Hi @Aaziz1978,

Thanks for the reaching out.

Faster Payments out are processed every 15 minutes. Faster Payments in are processed every 30 minutes but can sometime take up to 2 hours, depending on the processing times of the receiving bank.

I can see that you have reached out to our Member Support team as your payment was over our expected timeframes.

If there is any other questions or queries, please feel free to get in touch with our Member Support team using our in-app chat, they will be happy to help.

Thanks,
Nick