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Sorry to hear that Andy. I am just a customer trying to help. I should have said “bright light”. Also probably best to do it in natural light during the day. It took me a few hours of continuously trying for the licence and then even longer for the selfie. For the selfie you have to take a photo in a small frame and then in a big one! But i had to persevere as i have a pizza van and needed my phone and account for taking money.
Also i did have a telephone number but i seem to have mislaid it. If you look in the messages in the forum you may find it. Good luck Ploppy
Firstly, thank you so much for engaging and for giving some direction, It’s always great to see our members working together.
The advice that you’ve provided is about right - we are going to be introducing some improvements to the ID scans soon, hopefully that’ll make it a bit less of a particular process on all devices.
If you need anything further, let me know here and I’ll get back to you!
I updated the app, (new update last night)
Managed to do photo and face picture fine to change my passcode, the screen the said needed to be approve normally takes 2hrs.
This was at 11-15 this morning,
The app now asks for me passcode, I’ve entered my new one and it’s locked me out?!?
This has been going on since Friday and your the only person to respond no one in the app is getting back to me although I can’t access it now