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IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

I have a DD showing as active on my account, but it’s not sending the payment. It means I keep going into arrears with my phone provider and then have to do a manual payment. Can you help?

Hello @TurnerTowers,

Thank you for reaching out to us.

Our dedicated team will be more than happy to look into this. As we are unable to discuss any account sensitive data publicly as per our security measures, could you please reach out to us via the in-app chat and explain the case to our team? Once done, you can just share your Company name here, and we will escalate the case with priority.

Looking forward to hearing from you.

Regards,
Borislav