Direct Debit showing as active but it's not working


#1

I have a DD showing as active on my account, but it’s not sending the payment. It means I keep going into arrears with my phone provider and then have to do a manual payment. Can you help?


#2

Hello @TurnerTowers,

Thank you for reaching out to us.

Our dedicated team will be more than happy to look into this. As we are unable to discuss any account sensitive data publicly as per our security measures, could you please reach out to us via the in-app chat and explain the case to our team? Once done, you can just share your Company name here, and we will escalate the case with priority.

Looking forward to hearing from you.

Regards,
Borislav