Different Sort Code on payments


Another bank has queried a payment from my Tide account and are investigating the transaction for money laundering because the sort code (23-69-72) and account number on my statements are a different sort code (sort code 20-03-53) and account to what they received the money from.

Please can I get an explanation from Tide so I can reassure the third party bank that this is a valid transaction.


Hi Simon,

Thanks for the message and apologies for not getting back to you sooner.

The reason why there is two separate sort codes is because firstly the 23-69-72 is our generic sort code here at tide, when you then transfer funds, sometimes it can be ringfenced and as that happens, it then changes the sort code to 20-03-53.

The long term mission is to give out unique sort code numbers to each individual like other highstreet banks.

I do hope this helps and if you have any other questions, please email us on hello@tide.co and someone from Member Support will be in touch.

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