Deleting test invoice


#10

Hi @MRMM, yes we do have plans to enable invoice deletion as we want to give our members more customisation options.

In fact, I’ve actually been working with the Product Managers to see how we can improve our invoice feature for the whole community. Your experience is very valuable to us so I’ll contact you privately for more feedback and suggestions.


#11

Don’t try and compete everywhere – your offering for banking is so good you should ditch invoicing in your product (it isn’t your core business) and instead focus on providing a great API and deep integration with relevant partners.

Several users on this thread have already mentioned Wave Apps – I stumbled upon them the other day and would echo that sentiment. Xero is a good start, but it’s a pricey option by comparison. Look to keep barriers low and your uptake will boom.


#12

I found this thread because I was looking for the same information.
I agree there should be the option to delete test invoices.


#13

Morning, any further update on this, as I’d like to be able to delete an invoice, appreciate this isn’t your core business but it shouldn’t be difficult to add this facility as I find the invoice feature invaluable…also love the account so well done, keep up the good work.

Regards
Paul


#14

Thanks for reaching out @pblythswood,

Glad to hear you’re loving your Tide account!
We don’t have an update on deleting invoices at this stage, however we are looking into it and we’ll be sure to update this thread as soon as we have more information :slight_smile:

You can also stay tuned on our blog, this is where we share all updates and new feature releases.


#15

As a Tide newbie I did exactly the same as @SGAdair - any update on this?


#16

Hi @benhoward,

I’m afraid we still don’t have a timeline for this - but we’ll be sure to update this thread as soon as we do.

You can also have a look at our Product Roadmap here.

Let me know if you have any questions about Tide, I’m happy to help :slight_smile:

Valentine


Default Email content for Invoices
#17

Still nothing? This was first requested in August 2017! How difficult can it be?


#18

Jesus give us deleting invoices !
Also automatic email reminders would be great c’mon


#19

Hi @razbox and @congellous,

We’re definitely looking to build the ability to track and delete invoices, but this will be part of a bigger project that we’re hoping to achieve later this year.

We’ll update this thread as soon as we have an update.

Thanks for your patience and let me know if you have any other questions :slight_smile:
Valentine


#20

Still no update on this??


#21

Hi @kaltech88, thank you for getting in touch. I’m afraid this has not been implemented yet. We’re looking at building an entirely new invoicing feature, taking into account all of our members requests, rather than adding to the existing feature. This process will take longer to implement but we’re confident that the end product will be more beneficial to our members.
We are working to see if there is a quick fix we can make in the meantime as we understand this is frustrating for our members. We will provide updates via Community with all new releases.
Thank you, Ali


#22

As a new customer about to raise my first invoice, the invoice functionality is really disappointing. Not being able to edit the default email text, not being able to stop the email using my full name including middle names, not being able to delete test invoices makes the whole invoicing service not fit for purpose.

This is really disappointing and makes a terrible first impression on me as a new customer. Then I discover there is no IBAN capability, which is another disappointment as some clients require one to make payment.

Overall I am really disappointed with the initial capability of this service.

It falls far short of the marketing.

M


#23

Hi Mark, sorry to hear that you’ve been disappointed with our invoicing feature. If you would like your middle name to be removed from your Tide account, please let us know and we can arrange this for you. All feedback regarding our invoicing functionality has been taken on board by our product team and will be implemented when building out our new invoice feature.

You have been made eligible to apply for our IBAN feature, please apply via the Tide app under More > International currency account. Our ICA team would be happy to assist via the app if you have any queries.

Thanks, Ali


#24

As a newbie to tide I’m also looking to delete a couple of test invoices.

Many thanks.


#25

Hi Karl, thanks for reaching out. We understand this functionality is in high demand and do apologise for any inconvenience caused while we build out our new invoice feature. While we can’t give an exact date the new functionality will be rolled out yet, it is on our roadmap and our developers are working hard on the new development! https://trello.com/b/U5zQ5Jus/tide-feature-roadmap

Thanks, Ali


#26

I’ve just done exactly the same thing! Started an account, created a test invoice and I can’t delete it.

It’s such a simple feature that needs to be added in. Also, showing clients your middle name isn’t ideal either. I’ll request to have mine removed through the support team but it just seems crazy.

Seems like a great app but this was flagged two years ago, it’s time for an update I think! Also I can’t see this feature on the Trello board – is it actually planned?


#27

Hello there,

Sorry for the delayed response. I’m afraid deleting invoices has not been implemented yet. We’re looking at building an entirely new invoicing feature, taking into account all of our members requests, rather than adding to the existing feature. This process will take longer to implement but we’re confident that the end product will be more beneficial to our members.

We are working to see if there is a quick fix we can make in the meantime as we understand this is frustrating for our members. We will provide updates via Community with all new releases.

Regarding your middle name request - I can see that this has been actioned by our relevant team.

If you need any further assistance, feel free to reach out to us.

Regards,
Borislav


#28

Hi. Is there any progress on deleting invoices, please?


#29

Hi @GuyWansbrough,

We’re sorry for the delay in response to this channel. We are actively upscaling our number of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward and all queries will be attended to as quickly as possible for our members’ convenience.

I’m afraid deleting invoices has not been implemented yet, however, this is something we will be live for our members very soon! While I can’t provide you with a concrete time frame, I can confirm that we just recently got closer to the release of the new invoice system hence we’ve now updated the Roadmap via which you may track, upvote other and provide your own feature suggestions: https://trello.com/b/U5zQ5Jus/tide-feature-roadmap

I hope this helps and should you have any further feedback or questions regarding your account, please do contact our team at hello@tide.co or through the in-app chat - assistance is just a message away!

Best wishes,

David