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The app was not logging in but just hanging for about 1 day so in the end i deleted the app - reinstalled but now it wont let me back in my account. I have inputted all the details and it says it cannot set up an account for that company - however i already have one. i need access to my account immediately

Hello @brilliantbuild,

Thank you for getting in touch.

Could you please provide us with your Company name so we can locate the case and follow up on it?

We are looking forward to your reply.


Hi again @brilliantbuild,

Our support team contacted you on both e-mails associated with your companies.

They will work with you until the case is resolved.


This is still an issue on one of the accounts. The ELite Building Team. I have inputd the correct email to set it up on the app and it says cannot create an account… i need access asap