Delayed faster payments out


#1

Is there a delay in processing faster payments out today? I made two payments from my Tide account 90 minutes ago and neither have cleared. The usual clearance time is 30 minutes. There are no delays with the receiving banks as I have just called them to check.


#2

Hi @dominickiernan, apologies for any delays you have encountered. Our maximum clearing time is 2 and a half hours, though we are working hard to implement instant payments.
I hope this has been resolved for you, but if we can assist with anything please don’t hesitate to get in touch via the app. Our Member Support team are on hand 24/7 :slight_smile:
Thanks, Ali