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Thanks for reaching out about this @Laurence

It’s definitely something we’re aware of and we’re taking some big steps to see improvement across the board to how quickly and how efficiently we can respond, including to checks like these.

I’ve also checked in with the team and as soon as they’ve done their due diligence, they’ll be in touch right away.


28 days later

Hi there,
I created an account just to get some insight on Tide.
As a customer I paid to a business and he has not received my payment made 23rd December.
I have had my bank provide me with a transaction ID to provide to the business.
I’m beginning to think I’m being scammed however reading some of these post, this seems to be a ongoing problem with TIDE.
Can you give me some ideas on dealing with this matter as my bank has stated clearly settled on my end.

Hello @Sheekz,

Thank you for contacting us.

Could you please confirm your company name so we can look into the matter with our dedicated team?

Looking forward to hearing from you.


Hi Borislav,

Thank you this is the exact kind of response we are looking for when dealing with such delicate matters.
I am more than happy to give you details. I’m not asking to give out information I just want to know if my money is stuck somewhere on your end as my bank has stated the status is SETTLED.

If you would like me to provide my account number and sort code do let me know how I can do so privately.
Looking forward to your assistance during this turmoil.

Kind regards,

Just when I thought there was an ounce of professionalism being provided, I guess I was wrong as this thread remains unresponsive.
I am livid, what a despicable banking system!

Hello again @Sheekz,

Please accept my apologies for the delay in getting back to you.

Could you please reach out to [email protected] via e-mail with a brief explanation of the case?

Please use ‘FAO Borislav’ as an e-mail subject.

I will be expecting your e-mail and get back to you as soon as possible.


Hi there,
Just to provide an update all has now been rectified.

My account has fraudulent activity and no one has got back to me??!

Hello @Ilashkay,

We can see that our dedicated team is currently communicating with you via the in-app chat.

They will work with you until the case is fully resolved.

Let me know if you need any further assistance or have questions.


Im having the same problem and lost a customer due to tide telling me to contact the payer and ask for differing information, the money has left their account, they clearly have confirmation of this which i have provided to Tide, but it hasnt gone into my Tide account, now the online chat are just totally ignoring my requests and still no money is in my account. This needs sorting today or im moving my business account elsewhere.

Hello @GDPS,

Thank you for bringing this to our attention.

We can see that you are in touch with our dedicated team, they will get back to you as soon as possible as we have asked them to prioritise your request.


My account isnt working ? Its not been working since sunday now and i need access to my funds , dont understand whats going on snd why this is taking so long.
I have no money
I need to pay for stock etc
I have messaged in aap but they arnt telling me anything

@Kebab We are sorry for the experienced inconvenience.

Thank you for bringing this to our attention.

Nedina from our support team will contact you right now and work with you until the case is fully resolved.


Thank u but i am really really stuck and nobody even telling me whats going on

Hello @Kebab,

We can see that the case has been resolved.

Let us know if anything else comes up.