Default Email content for Invoices


I have amended the invoice template and I am happy with the result however I am not happy with the default email that is forcibly sent. How do I change it from the following email?

Please find attached the invoice for the services provided by NAME OF COMPANY

The outstanding amount of GBPXX.00. Payment instructions can be found on the attached invoice.
If you have any questions, please let me know.

This invoice was generated using Tide, the nimble small business current account. For more information visit


Sorry for the delay in coming back to you @daash!

Currently there is no option to edit the email sent with your Tide invoices, but I have passed your feedback on to the relevant team, we always welcome suggestions as this helps us improve :slight_smile:


I second this. I find the email language a little too curt and would like to change it.


I also believe the language is wrong and I never use my full name - why is it included in the email?


Hi @nomadicjon and @svijany,

Thank you for taking the time to share your feedback with us.

This is an issue we’re aware of and fully intend to address. When we do re-visit our invoicing feature, we’ll make it easier to input a “preferred name” and personalise the email content.

Let me know if you’ve any other questions in the meantime, I’m happy to help :slight_smile:



When will this get sorted guys?

I cringe and have to email my clients to apologise for the invoice email every time a send and invoice. Who starts and email “Hi [First name] [Last Name]”!!! Appalling.

"Hi David Smith,

Please find attached the invoice for the services provided by…"


Just adding to this. Is there a way we can change the sender email address? I don’t really want my clients to get an email from ‘tide’. Can this be changed to my company name?


I find this really annoying to, the email template is using my entire name including middle names because I had to use it while setting up the account. I hate having to send the invoice to new clients because it looks very strange.

Is there any timeline on when this will be addressed?