I have attempted multiple payments this morning which have all been inexplicably blocked. The App responds to say someone will be in contact shortly. Absolutely nothing, I’ve spent 2 hours trying to get at least acknowledgement from someone about the issue.
Like everyone else here, I’m trying to run a business. I have payments due and impacts if they are not.
The lack of response and engagement is awful. If payments are blocked for a security reason surely you should be proactively reaching out to your customers to resolve.