"Could not authenticate" error on app

setupandaccess

#1

Hi,

I haven’t logged into the app for a few months. I’ve just tried and the facial recognition is ok, but then I get a “could not authenticate” error and can’t access the app.

Help!


#2

Hi Portunus, thanks for reaching out to the community team and we are sorry to hear this.

Our tech teams are constantly working to make the app as smooth, effective and efficient as possible, and we welcome any feedback about issues you encounter. Please message in-app, or email hello@tide.co, with a screenshot of the problem you are seeing and we will investigate this for you. In the meantime, you can login using your pin, this will give you access to your account once again.

I hope this helps.

Thanks,
Nick