Contacting the Tide team


Hi @lluke8000,

The team has been in touch on a private channel. Don’t hesitate to get back to them if you have any questions.



I’m expecting to receive a BACS payment today after the usual wait for processing. When opening the App i see a red message stating ‘we are having difficulty loading your recent transactions’.
Can you please advise what this means and action asap please? This is an immediate major impediment to my business.
Many Thanks,




Hi @JackM1,

I’m afraid we can’t discuss any details about your account or transactions here.

Could you please reach out to our Member Support team via the in-app chat?

They’d be happy to further assist you with this :slight_smile: