I am unable to get my passport photo accepted. I get a message only half complete , so cannot continue. I have tried to call for assistance but only get a speedy message directing me to the web site, which I cannot access as my registration is not complete. !!
Hi @paulfmaher, I’m sorry to hear you’re having trouble with your documentation. We have some tips here on how to get a good ID scan: https://www.tide.co/faq/im-having-trouble-scanning-my-id/. If you’re still having difficulty you can message the Member Support team at email@example.com and they’ll be happy to help further.