This is now the 3rd consecutive day I’ve been unable to send a message in the chat feature of the TIDE app - it just says “unable to send, tap to retry” and I’ve been retrying multiple times since Saturday. I can understand that it was the weekend but it was my understanding that support was available 24/7.
As this is the only way of reaching the Tide team this is really frustrating and obviously as this is the only account for my business it’s massively concerning. I’ve already posted a couple of messages here in the forum about it but haven’t received any response yet. PLEASE can somebody help?!