Chat feature down?


#1

I’ve been trying to send a msg via the app chat feature since last night. Every time i just get a “message failed, tap to retry” message. Is there currently a problem with the feature? Does my app maybe need updating?


#2

Hi @rmiller,

Thanks for reaching out!

Sometimes the app may need refreshing so we suggest force quitting the app and re-open the app, ideally with good mobile connection and without WiFi.

Please message in-app, or email hello@tide.co, with a screenshot of the problem you are seeing and we will investigate this for you.

I do hope this helps.

Thanks,
Nick