I cannot believe in this digital age how poor communication has been when you’re needed the most. I noticed fraudulent transactions on my business account last night and funds have been reduced to pretty much ZERO!!! Its quite obvious to see these transactions were unusual, large amounts taken over 8 hour period and not anything like our typical spend or transaction.
Upon noticing ( Too late of course) I cancelled the card through the app, sent a message for help and to report this issue and tried to telephone for help. But guess what no help is available!! It has now been 18 hours since I first reported the fraud and NOTHING, no help, no support, no resolution, no action plan, nothing to reassure me in any way possible.
I run a small business, have suppliers to pay, staff to pay, bills to pay. This will certainly devastate my business without anything less than a swift resolution.
I’m holding out for help…