Hello, i require help regarding a fraudulent transaction i suspected went out of my account this morning. I notified Tide via the app that i was suspicious at 8.15in the morning. By 2pm i had heard nothing so mailed again. This time it took over an hour for a response telling me to freeze my card which i did.
I provided details of the suspected fraudulent transaction and waited another 2 hours to be told the issue was being passed to the dispute team. However, they said it could take 7 days to respond. As a small business this is completely unacceptable and having been told i cannot use my account, what am i supposed to do to pay people and in relation to Direct Debits.
I was given no information about what parts of my account and my money i could use and the response times are appalling.
What are other peoples experiences. I am considering closing account as i have lost trust in Tide’s ability to run efficiently and look after my money.