Card declined! Urgent help needed!


I have been trying to make a purchase from AO, but my card keeps getting declined! This is really frustrating & it seems impossible to discuss this with anyone. Can anyone help?


Good morning,

I’m sorry to hear about this. I can see that a member of our Member Support team has been in touch with you via the in-app chat. We’re actively monitoring your case and you may rest assured that as soon as an outcome is received, you will be notified as quickly as possible.

Please bear in mind that whilst our Member Support team is on hand 24/7, our specialist teams are available Monday to Friday 9 am to 6 pm. This team will respond as soon as possible within business hours.

Thank you for your patience and cooperation!

Best wishes,