Card declined/ cannot move money No cash point too


#1

hi card was declined at mcdonalds and at cash point funds in account


#2

There Is no support messaged through the app 12 hours ago


#3

Hello there,

Thanks for getting in touch and letting us know about this.

We’ve contacted you through the in-app chat about this and a member of the relevant team will be in contact with you soon.

Thanks and all the best,


#4

Is there a timeframe as I need access to funds


#5

Was fobbed off this morning still no resolution how can this be allowed to happen. I understand compliance but this is not compliance it’s sheer poor service


#6

Still no access to funds why am I being treated this way. No communication whatsoever. I will take this up with the ombudsman


#7

Why am I being treated with total disdain