Card declined/ cannot move money No cash point too


hi card was declined at mcdonalds and at cash point funds in account


There Is no support messaged through the app 12 hours ago


Hello there,

Thanks for getting in touch and letting us know about this.

We’ve contacted you through the in-app chat about this and a member of the relevant team will be in contact with you soon.

Thanks and all the best,


Is there a timeframe as I need access to funds


Was fobbed off this morning still no resolution how can this be allowed to happen. I understand compliance but this is not compliance it’s sheer poor service


Still no access to funds why am I being treated this way. No communication whatsoever. I will take this up with the ombudsman


Why am I being treated with total disdain