Can't transfer money, TIDE holding my money

payments

#1

I run a successful business, I have overheads to pay. Contractors, salaries, rents. I cannot make transfers out of my account. After 4 days, dealing with 2 different people, very little comms, only 4 messages, they have not resolved the issue. I am extremely anxious. No answer on there phone lines. No further reply on the chat. There is 80k plus in my account. How can thy they not offer support? Or resolution. Just blank. Tide, please sort this out. What’s most concerning, they have the ability on other sites to answer good reviews within minutes, but are ignoring my SERIOUS issue.


#2

Hi there @Loulou,

We’re really sorry to hear this has happened.

We can see that one of our agents has contacted you via the in-app chat to further advise you on the matter.

Should you have any additional queries, please refer to the thread with our agent.

Thank you.