Cant scan my id


#1

Hello there, i’ve tried for days but tide wont scan my id when in trying to make my account. My email is jdraper@tuta.io

Thanks.


#2

Hi @Jdraper, sorry for the delay in coming back to you. I hope this is now resolved for you. If you’re still have troubles with your ID we have a short guide on getting a good scan: I’m having trouble scanning my ID. You’re also welcome to reach out to our Member Support team at hello@tide.co, they’re on hand to help 24/7.
Thanks, Ali