Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

Logged out reset password
Phone just wont take verification pic from passport or driving licence

Help!!!

  • created

    Aug '20
  • last reply

    Aug '20
  • 1

    reply

  • 41

    views

  • 2

    users

Hello @Heyydude! Please ensure the following:

  • not obscure any part of the photo page of the passport especially any machine-readable text
  • in a well-lit room, this needs to be bright but not to the extent that there is glare reflecting from your document
  • holding your device carefully so that the app can capture a clear, stable image.
  • holding the device in such a way that ensures the corners of the document are within the capture region of the screen within your app

Additionally, you can try:

  • to capture this using your front-facing camera if you are having ongoing difficulties
  • to attempt submission of an alternative form of ID

I hope this helps!

In addition, if you are willing to share the name of your company, I could contact you via email and help out!