Hi can’t get my driving licence and face pic to be accepted through app it keep asking me to re scan. been like this for over a week, don’t know what to do !! please help
Sorry to hear that @jann1ck! It may be that you have reached your ID scan limit, do try deleting and re-installing the app then trying again as this may resolve things for you, otherwise could you reach out via the in-app chat? We can then have our Product Development Team look in to this further for you
We also have some great tips on scanning your ID here - I’m having trouble scanning my ID
Hi thanks for the reply. Yes i have deleted and re installed the app 5 times now and deleted any iCloud data but still nothing !! I have tried my driving licence and passport but still cannot get past this stage !!! HELP !! lol
ADD: I have messaged from the app now as well
Looks like this has all been resolved for you now @jann1ck, you should have just received a message via the in-app chat with an update on your account application
How did they solve your issue?
Hi, I reached out through the app and was sent a link to sign up, all seems to be working fine now
I am having the same issue for the past 2-3 days, with little help from the support desk.