Cant get app to recognise my id to get accepted


#1

Hi can’t get my driving licence and face pic to be accepted through app it keep asking me to re scan. been like this for over a week, don’t know what to do !! please help


#2

Sorry to hear that @jann1ck! It may be that you have reached your ID scan limit, do try deleting and re-installing the app then trying again as this may resolve things for you, otherwise could you reach out via the in-app chat? We can then have our Product Development Team look in to this further for you :slight_smile:

We also have some great tips on scanning your ID here - I’m having trouble scanning my ID


#3

Hi thanks for the reply. Yes i have deleted and re installed the app 5 times now and deleted any iCloud data but still nothing !! I have tried my driving licence and passport but still cannot get past this stage !!! HELP !! lol

ADD: I have messaged from the app now as well


#4

Looks like this has all been resolved for you now @jann1ck, you should have just received a message via the in-app chat with an update on your account application :slight_smile:


#5

How did they solve your issue?


#6

Hi, I reached out through the app and was sent a link to sign up, all seems to be working fine now


#7

I am having the same issue for the past 2-3 days, with little help from the support desk.

HELP!