Can't download app


when i try to open account it states not available in my region…any help?


Hi @Annette1,

We’re sorry for the delay in response to this channel. We are actively upscaling our number of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward and all queries will be attended to as quickly as possible for our members’ convenience.

More information about eligibility can be found here:

For both account types, you’ll need to have a valid UK phone number and address, and hold a compatible device registered to a UK App or Google Play store.

If you’re using an iOS device, you can follow this guide to change your region:

And if you’re an Android user, please follow this guide instead:

I hope this helps and should you have any further feedback or questions regarding your account, please do contact our team at - assistance is just a message away!

Best wishes,


closed #3

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