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Hi, I am trying to access my account as I have lost my number it was registered with but when trying to chat through the app I can’t see the messages. I see that someone has replied me but once I open the chat it says “failed to load comments” I would appreciate any help in accessing my account.

Kind regards,

12 days later

Hello @rcjohn,

Thank you for reaching out and sorry for the delayed reply here.

We can confirm that our dedicated team contacted you via e-mail on the 15th of January.

Could you please confirm if the case has been resolved?

Thank you,