Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

I’m unable to move past the verification stage using my passport even after attempting the suggested fixes in Tide’s faq page. I’ve attempted to initiate a chat but have also been unsuccessful.

How can I move past this stage using a passport?

Hello there!

Thank you for contacting us.

My suggestion would be to contact our on-boarding support team on 0 20 3893 2915

They are available Monday to Friday from 9am to 6pm.

Please let me know if you need any further information and I would be happy to assist you.