Cannot verify my ID on mobile app


Hi I am attempting to open a business account with you - I am unable to get past the verify my ID page - i.e. the app will not capture the passport image - please help


Hello @Sonia,

Thank you for getting in touch.

Our suggestion would be to contact our on-boarding support team on 0 20 3893 2915
They are available from Monday to Friday from 9am to 6pm.

Please let us know if you need any further information and we would be happy to assist you.