Cannot scan


#1

Hi there I cannot use the in app help as I cannot scan my passport for ID. I Have re installed the app ass other posts have been told to do but it just doesnt scan automatically so I cannot get past this page. I am using android 8.0.0 on a Samsung S7. Please can you help?

Kathy
Kathy@kbequinetherapy.co.uk


#2

Hi @Kabe

Sorry to hear you’re having trouble scanning your ID!

Have you had a look at our helpful tips to help you with this? You can see it here: I’m having trouble scanning my ID

Do let me know how you get on, I’d be happy to ask the team to reach out if you need further assistance :slight_smile:

Thanks,
Valentine