Cannot Login to my Tide Account


I am trying to login to my account through the passcode but it isn’t working.
I have tried to change the code with my ID but that also isn’t working.

I have been setting my account up with you and you required some further information which was fine and then suddenly i cannot access my account.

Can someone please get back to me ASAP as i have questions in the account i need to answer to you but i cannot access anything.


Hi @UMRugby,

I can see that our On-boarding team have been in contact with you regarding this particular query.

If you do have any other questions or queries, please email our Member Support team your full name and business name to and an agent will be happy to help.