I contacted you via the app and you did not respond. I first wrote to you by email on 14th May telling you I could not set up a new payer on my account. You replied on 15th and told me to re-install the app. I did this and it did not work.
You asked for a screenshot. I supplied that on 18th. It’s now 20th and I have not received a reply. What happens now? I can’t simply just sit here waiting. The new payee is actually an account owned by myself. I appreciate if there is some security reason for not doing this but I am willing to submit to any security protocol including multiple photo iD, facial recognition, speaking to your employee directly via phone or video link, or receiving a cheque to close my account. You are simply not communicating with me, by email, phone or app chat. What is going on?
We need to escalate the complaint with a view to making a formal complaint to the FCA if you cannot let me access my funds within a reasonable time period.
My situation is desperate. I have no income at all due to Covid. I need the funds urgently. I will hold you liable for any consequences of your extremely troubling actions. I have supplied my phone number via email but you ave declined to call me. Please explain to me why you will not let me withdraw funds from my account.