Cannot access account as app will not update


#1

I have tried to access my account on my iPad - which has always worked before. The app says that I need to update to the latest version. I cannot do anything. When I go to the app store it tells me that I already have the current version.

So now I cannot access my account which I need to do urgently.


#2

Hi @AmacEx,

I’m so sorry to hear you have been having issues accessing your account.

Could you please let me know which software version your iPad is running on so I can ask our tech team to look into it?

Many thanks,
Valentine