Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

Yes - and it’s free! We won’t charge you any non-Sterling transaction fees, and we’ll pass on the Mastercard wholesale rate (meaning that we don’t charge commission) - which you can check here 359. Standard account charges for transfers and ATM withdrawals will still apply.

Your card will work for ATM withdrawals and chip and pin transactions in most countries, however you won’t be able to make payments online or using the magstripe on your card in the countries listed below:

  • Myanmar (MMR)
  • India (IND)
  • Indonesia (IDN)
  • Mexico (MEX)
  • Moldova (MDA)
  • Philippines (PHL)
  • Romania (ROU)
  • Saudi Arabia (SAU)
  • Vietnam (VNM)
  • Thailand (THA)
  • United Arab Emirates (UAE)
  • Turkey (TUR)
  • Brazil (BRA)
  • South Africa (RSA)

You won’t be able to use the magstripe in the countries listed below:

  • China - (CHN)
  • Canada - (CAN)
  • Cambodia - (KHM)
  • Laos – (LAO)
  • Taiwan - (TWN)
  • Macau - (MAC)

You won’t be able to use your card in the countries listed below:

  • Afghanistan (AFG)
  • Central African Republic (CAF)
  • Iran (IRN)
  • Iraq (IRQ)
  • Kuwait (KWT)
  • Libya (LBY)
  • Pakistan (PAK)
  • Saudi Arabia (SAU)

If you need to transact in these countries, get in touch in the app and ask our Member Support team.

Should I carry another card?
Your card should work abroad, but we always recommend taking a backup so you have options while you’re travelling.

Safety & Security
We have fraud monitoring systems in place in the UK and internationally for our members’ protection. These systems may sometimes block certain payments if they look fraudulent, including transactions abroad. If you’re having trouble with a transaction or a payment is wrongly declined, please get in touch with our Member Support team via the in-app chat.