We have a registered UK LTD, the Directors are NON UK residents, we are trying to open an account from the app, but “Verify your ID” does nothing, it does not take a picture or let us do anything else, We are no EEA citizens, what can we do to open an account?
Hi there @nodar
Thank you very much for your interest!
Depending on the kind of ID that they have, it might not be the kind that we accept for our checks. I’d recommend that you contact the Onboarding Support team - they’ll be able to assist you with the application and answer any questions you have.
You can reach them at regular UK working hours on weekdays at 02038932915
thanks you for the replay, will contact the onboarding team