Blocked payments




I have several payments that I must pay today, but two of them have been blocked. I received a notification when making the payment stating that I’d be messaged about the problem through the app, but still nothing and I urgently need this resolved.

Can anyone help?



Hi there @Collectiveeventsltd

I’ve just notified the team to have a look into this and get in touch with you as soon as possible. These checks are a fairly routine matter and we try to keep them sorted within the same working day.

From what I can see, these happened late yesterday, so I expect the team will be in touch with you some time today.