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I think the ombudsmen service will be able to sort you guys out and your concerning time to respond.
I have been told I will be prioritised but I guess lying is also a strong point.

Not to worry though. The longer you guys take, the more services I’ll receive from the ombudsmen financials service.

Follow your own T&Cs and at least have the decency to tell your clients what it is going on.

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    May '20
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    May '20
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@AccidentRepair Thanks for your comments on this.

Please rest assured that account pauses are rare; they happen to protect the security of our members, and to comply with industry regulations. You can read more here - www.tide.co/blog/tide-update/why-we-pause-and-block-accounts/ 2.

We can’t discuss sensitive details here, but can confirm the team has been in touch and resolution will be provided on the thread.

Sorry for any inconvenience, and please do get back to us if further assistance is needed.