Hi @Newbielee ,
They do not care. Trust me. We e-mailed, we called, we offered support.
The extent of their “lobbying” the government and Treasury appears to be a Linkedin post by Dr.Prill tagging in the Chancellor, and some hopeful e-mails sent out.
The lack of strategy here has been astonishing, no co-ordinated action, no pro-forma letters for their members to lobby MP’s with, no reaching out to their members to see who may have connections or networks to assist.
They waited and promised. They will claim they didn’t promise, yet an email was sent in June to all members saying that they had lent £50m and “there is more to come”.
The tracker never got launched, the promises were mever met, the app now crashes, customer service messages take up to a week for answers. They give no FSCS cover.
They are now going cap in hand for money from the RBS compensation fund to build an online directory that nobody will use, and no customers want.
Their VAT submission app does not allow the reverse charge mechanism (so how do you bill for Google, Facebook or Linkedin Marketing).
And to top all of this off, despite never giving out any bounce back loans bar an initial and paltry £50m, they gave the details of ALL clients who had expressed an interest in BBL to the BBB and showed up as saying that these clients had applied.
Perhaps the worst thing here is the lack of contrition by Tide, saying that £50m is a “large amount” for a business of their size, yet they bank 1.5% of SME’s and their lending amounted to the turnover of a reasonably sized boarding school of kids.
You could not make up what a farce this company is. @Yani_at_Tide @Obi_at_Tide