Bank Fraud wont be investigated


I reported fraud two weeks ago on my account, 2 card transactions in two different countries within 7 minutes of each other. I have had to contact the merchants as Tides “partner” said everything matched my account.

I’ve done this and the merchant has said they can see the activity and that i need to contact tide again for them to look into it.

Has anyone else had this? I am going around in circles.