BACS payment on Thursday 13th - Still no funds in our account!

payments

#1

Hi all,

We are expecting a large BACS payment, it was paid on Thursday and the company sent us a screen shot of the payment and still today, 7 days later we have not had it.

We have reached out only to get generic messages back and no answers.

Please will someone advise before we take this further.

Regards


#2

Good morning,

Apologies for the delay in response. My name is David and I am going to be assisting you.

I’m terribly sorry to hear about this and would love to look into this further! Unfortunately, I wasn’t able to locate your account using your name on our Community forum. Can you please e-mail us at hello@tide.co with reference ‘FAO David 11141’? I’d love to help you further!

Thank you so much for the opportunity to resolve this.

Kindest regards,

David