BACS payment on Thursday 13th - Still no funds in our account!


#1

Hi all,

We are expecting a large BACS payment, it was paid on Thursday and the company sent us a screen shot of the payment and still today, 7 days later we have not had it.

We have reached out only to get generic messages back and no answers.

Please will someone advise before we take this further.

Regards


#2

Hello there,

We are sorry for the delay in getting back to you.

We would love to follow up on the case, however, we were unable to locate the thread we have with you using your name on Community. Could you please provide us with your company name or send an e-mail to hello@tide.co or a quick in-app message?

Thank you in advance.

Kind regards,
Boris


closed #3

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