An BACS payment has been made early afternoon to my Tide account. The issuer has been contacted by their bank that the payment is being held (and cannot be returned) as the payee details could not be verified.
I presume this might have to do with the new regulations from 1st July onwards, but it worries me very much.
Tide support has not responded or even read my message yet.
Can you please help, with what seems to be an issue with elementary banking services?
Also, maybe a message to all clients detailing the currrent issues and risk of using Tide might be a good idea?