Avoid tide!

disputes
general
payments

#41

I’m waiting for refund from last week on Friday and I tried to contact Tide team many times but there’s no response. I open my account less than a month and I’m suffering a lot. I face a lot of problem with my client and process my business


#42

Hi @Ezzo1311,

I am really sorry to hear this.

We’ve received a higher volume of enquiries than we expected since we got accredited for BBL but, to restore our service to a level you’d expect, we’ve hired more people and trained them quickly.

Could you please confirm your company name so I can ask our Member Support team to further assist you with this?

Many thanks,
Valentine


#43

My Company name is CICE Limited.
I’m waiting two refund transactions from XE company since last week.


#44

Hi @Ezzo1311,

Thank you for letting me know.

I have reached out to the team and they’ll follow up as soon as possible.

Thank you for your patience,
Valentine


closed #45